Monday, September 27, 2010

If Librarians Could Talk Back

Sometimes I really wish I could say these things to patrons at the library. Ok maybe I've actually said a few of them.

Disclaimer: These are just thoughts when I get frustrated. Customer service can often be a challenge. As a general rule I love helping people.

  • Lack of preparation on your part does not constitute an emergency on mine.
  • We are not an office supply store.
  • No, I won't loan you some batteries. Why would you even think I would?
  • Grow up.
  • I am not your slave.
  • No, I will not do your homework for you.
  • Your child is a crazy monster who was climbing the shelves over there. If you were paying any attention at all, you would have seen this.
  • Just because we are a nonprofit organization does not mean that you only have to follow the rules you want. Nor do I have to do everything you say.
  • No, I am not just a volunteer I actually have to have a degree to work here.
  • No, I cannot help you with that online game that you have been playing for the last 4 hours. I actually have work to do. Unlike you, obviously.
  • What part of this is a library and therefore should be quiet is so hard to understand?
  • Just because I am a woman does not mean you don't have to listen to me.
  • No, I do not want to hear about how eating lunch meat can kill you.
  • No, I do not want to hear about how we should ban all Muslems from immigrating to the US.
  • No, I do not want to hear that stupid joke about getting a free internet pass EVERY time you come to the desk
  • I am a human being. Please do not throw your money or library card at me.
  • We DO have a list of all the DVDs owned by the Library. It's called the catalog. 
  • We are not your free babysitters.
  • I'm sorry you didn't get that COURTESY reminder email when your books were due but you still have to pay the late fees.
  • Yes, I know how to spell Dan Brown's last name.
  • I don't know what rock you were living under but the rest of the world has known about The Hunger Games for a while and therefore there is a waiting list.
  • Your tax dollars do NOT pay for my salary. You don't even own a home here.
  • I know you didn't know there was a no cell phone policy on the 2nd floor. That's why I am telling you about it.

2 comments:

  1. Oh, the Hunger Games one really made me laugh. Along with a few others. And of course, I have to share one! Today a lady printed 4 pages, but she only had 20 cents. She said, "Well, I really don't need these two pages, so do you just want them back?" I said, "Well, we really don't get any benefit from your printouts." I guess I should have said that we'd take them but she still needed to pay for them, but I think she knew that anyway.

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  2. Haha, that's awesome Breanne. I wish I had the guts to say something like that.

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